PAYMENTS & BILLING
Initial Consultation: I offer an initial 20 minute phone/video call consultation, this is free of charge to all new clients.
Invoiced on an hourly rate, you only pay for the hours I work. I track my time and include a timesheet with my invoice at the end of each month. Hours are subject to availability.
My minimum invoice amount is 1 hour, subsequent time is billed in increments of 15 minutes, with time rounded up to the nearest 15 minutes.
Invoices are submitted on the last working day of each month.
For the first month a deposit of £75 will be payable in advance, this will be offset against the first monthly invoice.
An agreed number of hours are invoiced monthly, this secures you my time and priority over PAYG clients and packages. I track my time and include a timesheet with my invoice at the end of each month. I will advise you when you are approaching the end of your monthly allocated hours; additional hours may be purchased on a PAYG basis, see “A” above.
Invoices are submitted monthly in advance on the 1st working day of each month.
Unused hours will not be carried over to the following month.
A price will be quoted and agreed based on the brief and requirements.
Packages under £100 will be invoiced in full in advance. For packages over this amount a 50% deposit shall be invoiced in advance.
The remaining balance shall be invoiced 30 days later or on upon completion of all agreed work, whichever comes first.
All out pocket expenses incurred on behalf of your business will be added to your invoice for reimbursement. This includes postage, printing and stationery.
If required, hosting and/or domain registration and renewals shall be payable in advance monthly or annually.
Payment Terms: All invoices are payable within 7 days. Payment shall be made by Stripe or bank transfer.
Unpaid Invoices: Unpaid invoices will incur interest, as per government guidelines. I reserve the right to cease work until payment is received.
Billable Time: Where an hourly rate applies, all time spent in meetings, on calls, reading/writing emails and messages, shall be billable at the agreed hourly rate, or allocated against retained hours.
Rights to Amend: I do my best to ensure estimates of time and cost are as accurate as possible based on the information you provide, however, if it becomes apparent on commencement that the amount of work will be significantly more than anticipated I reserve the right to renegotiate and requote fees and/or timeframes. If during the term of the agreement you request additional tasks outside the scope of our original agreement I reserve the right to renegotiate the fee and/or deadline.
MY WORKING HOURS
Holiday / Time off / Illness: I will wherever possible give you 1 months notice of any planned holidays or time off, in exceptional circumstances I may need to take time off at short notice and will let you know as soon as possible. You will not be invoiced for any holiday or sickness time I take.
Working Hours: 10am - 4pm Monday - Friday
I will manage and carry out the services in an expert and diligent manner, to the best of my technical and creative skill, based on the information and anything supplied by you or on your behalf.
I will provide you with as much notice as is possible if I need to reschedule or delay. Timelines and limits provided are estimates only and I shall not be liable for any consequences, expenses, damage or any loss suffered because of any unavoidable or reasonable delay.
I will make an honest representation of my skills, experience, qualifications and legal obligations at all times.
Some services will be performed by one or more of my associates. I will still oversee all tasks and remain your point of contact and will be responsible for all liaison, management, quality control and payment of my associates. All of my associates are highly qualified and experienced in the work they undertake. If an associate is to be involved in any aspect of your tasks, this will be discussed prior to beginning to work together. All my terms and conditions apply to services undertaken by my associates.
I will keep all acquired personal data safe and secure, and ensure it is only used for its intended purpose and in accordance with GDPR and all regulations set by the ICO.
To make sure you, anyone working with you or on your behalf co-operates with me and provides me with anything I reasonably need to provide the services; this includes responding to any communication in a timely manner. Failure to do so will result in delays and may incur additional fees.
To make sure anything given to me is complete, true, accurate, error free, and valid.
To keep copies of anything you give to me and to ensure regular backups are made of websites and data.
To be responsible for final checks and proofreading of all work, and to report any errors within three (3) days of receipt of completed work.
To pay invoices promptly and in adherence with my payment terms.
ERRORS & OMISSIONS
Any errors or omissions must be reported within three (3) days of receipt of completed work. Errors generated by me will be corrected free of charge. Any errors resulting from changes or omissions on your behalf will be charged at an hourly rate.
Errors reported after (3) days of receipt of completed work shall be billable at the usual hourly rate.
CONFIDENTIALITY, COPYRIGHT & CREDITS
I shall not discuss or disclose any knowledge of trade secrets, confidential information with regard to the business and financial affairs, to any third parties.
Subject to payment of all fees due, I shall assign ownership of all work undertaken by me.
All images supplied by you remain your responsibility with regards to obtaining rights for use. All images supplied by me will be sourced with permission and any applicable usage fees or restrictions shall be communicated to you and agreed.
I will include a credit at the foot of the homepage on all websites created by me. The credit will read “Designed by Empowered Online Limited”. This text will contain a hyperlink to my website.
I reserve the right to use websites and creative work created under these terms and conditions to promote my business including but not limited to using them on my website and in the press/media. If you would prefer me not to do this please let me know.
The notice period for Retainer and Hosting agreements is 1 month, in writing.
In the event of either party being in serious breach of this agreement, either party has the right to terminate the agreement.
All personal information that I may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Client’s rights under the GDPR.